TEN Mobile, service software with SatNav, Call planning
| Call plan | Job Capture | Appliance capture | Office system |
Call Planning
At the start of the day or after a job is completed
TEN Mobile is synchronised with the TEN office system and uploads to the device:
From the office you can add new jobs or remove jobs from an engineers call plan, changes that will be instantly visible the next time the engineer scnchronised TEN Mobile |
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| All completed jobs and data transmissions are logged enabling the engineer to track his throughput for up to 12 weeks. | |
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Against each job your engineer will be able to see both the customer and job detail
from 'the where' to 'the what'.
Key information to aid your engineer in making important decisions as how best go about the day. Communication is easy with the auto dialler, dialling numbers straight from the customer record. Customer notes and previous job notes are a click away, keeping your engineers fully informed when on site. |
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Satellite Navigation
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Using TEN Mobile mapping information and an on device SatNav your engineer can navigate straight to the visit at the touch of a button, even if the SatNav software fails to recognise the address. |
| Did you know that the office system can all display mapping information? |
| Call plan | Job Capture | Appliance capture | Office system |